Refund and Returns Policy

Return & Refund Policy

At Taruna Creations, we take great pride in the quality and craftsmanship of our handmade jewelry. We want you to love your purchase. If you are not completely satisfied, please review our policy below to understand your options.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unworn, and in the same condition as you received it.

  • Packaging: It must be in its original packaging with all tags and labels intact.

  • Timeframe: Please initiate your return request within [e.g., 7 days] of the delivery date.

  • Exclusions: Personalized or custom-made pieces are not eligible for return unless they arrive damaged or defective.

2. Damaged or Incorrect Items

We take great care in packaging your orders. However, if you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery.

  • Please email us at [Your Email Address] with your order number and clear photographs of the product and the packaging.

  • We will review the images and, upon approval, provide instructions for a replacement or a refund.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [info@tarunacreations] or reach out to us via WhatsApp at [9687363688] with your order number and the reason for the return.

  2. Authorization: Once your request is reviewed, we will send you instructions on how and where to send your package.

  3. Shipping:

    • If we provide a pickup service: We will coordinate with our courier partner to collect the item from your location.

    • If you self-ship: Please ensure the item is securely packed. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

4. Refund Process

  • Inspection: Once we receive your returned item, it will undergo a quality inspection to ensure it meets the conditions mentioned above.

  • Processing: If the return is approved, we will initiate a refund to your original payment method. Please allow [e.g., 5–7 business days] for the refund to reflect in your account, depending on your bank’s processing time.

  • Shipping Costs: [Choose one: Shipping costs for returns are the responsibility of the customer / We offer free return shipping for verified defects.]

5. Final Sale Items

Items purchased during promotional sales or using specific discount codes may be marked as “Final Sale” and are not eligible for returns or exchanges. Please check individual product pages for details.

Have Questions? If you have any further questions or need assistance, please feel free to reach out to our team at [info@tarunacreations]. We are here to help!

Tips for Implementation:

  • Website Placement: Ensure this policy is linked in the footer of your website (e.g., WordPress/Elementor footer section) so it is easily accessible.

  • Consistency: Since you manage your own e-commerce site, ensure this policy aligns with your current shipping capabilities.

  • Proof of Purchase: Always ask customers to keep their original invoice or digital order confirmation as proof of purchase.

Would you like me to help you draft an email template for responding to customer return requests?

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